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PainSmith Helpline

As many of you who are already helpline members will already be aware, PainSmith Solicitors are in the process of renewing the telephone helpline subscriptions for the upcoming year.


The helpline year runs from 1st August 2021 to 31st July 2022 and the annual cost of subscribing for single office letting agencies remains with some limited exceptions at £460 plus VAT (£552 including VAT), plus £240 including VAT for each additional office or £600 plus VAT (£720 including VAT) for relocation agencies.


In addition to telephone advice Monday to Friday excluding bank holidays from 9:00am until 5:30pm, members will also have access free access to the document vault which this year we have made the decision to expand to include additional documents to assist agents in this tricky time. We have found recently that a number of members were unaware of this perk and so to avoid the missed opportunity given the value of the documentation offered is greater than the costs of the helpline itself, below is a list of the documents included. The documents marked with an asterisk are newly included this year:


Tenancy Agreements (Reviewed and Amended mid-August 2021)

AST with TDS Insured

AST with TDS Custodial

AST with DPS Custodial

AST with DPS Insured

AST with Mydeposits Insured

AST with Mydeposits Custodial


*Suppliers Agreement for contractors

*Sub-agency agreement

*Holding deposit agreement


Deed surrendering the tenancy

Deed of assignment

Deed of guarantee

Deed of Variation allowing pets

*Deed of Variation increasing rent for specific reason

*Deed of Variation decreasing rent for a specific reason

*Deed allowing a new / taking away an agreed term in the Tenancy Agreement


Section 13 Notice

Notice to Quit

Abandonment Notice

Grounds 1 & 2 Notice

*Ground 5 Notice


Licence for Vehicle Parking Space

Licence for Garage


Clauses relating to EPCs

Rent Increase Clause

Business Release Clauses

Diplomatic Business Release

Break Clauses for landlord and tenant – AST and Common Law

*Break Clause using Ground 1 & 2

*Break Clause using Ground 5

GDPR Clauses for Tenancy Agreements and Terms of Business


Waiver letter where landlord uses his own inventory

Indemnity letter where landlord wants deposit released on absconding tenant

Letter where tenant wants to stay for a short time after notice has expired or tenancy has ended

*Letter lowering rent for a set period with conditions


If either, you are a current member but have not yet received your renewal request or you would like to sign up for the upcoming year, please do contact danniella@painsmith.co.uk

Published 29 June 2021

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PainSmith Solicitors,
1 Mansfield Business Park,
Station Approach,
Lymington Bottom Road,
Medstead, Hampshire
GU34 5PZ

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Authorised and Regulated by the Solicitors Regulation Authority (SRA Number 562686)

Painsmith Solicitors Limited trading as Painsmith Solicitors, Director: Marveen Smith. Registered No. 07617210.

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